Privacy Policy

---

Effective Date: March 2026

JUDY ASSISTANT LLC (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your information.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit https://judyassistant.com or interact with our services.

JUDY ASSISTANT LLC is the legal business entity providing the services described on this website. We may use Flow Technologies as a brand or DBA after approval.

1. Information We Collect

Personal Information

We may collect information you voluntarily provide, including:
Name
Email address
Phone number
Business name
Any other information you provide through forms, calls, text messages, or other communications

Communication Data

We may collect and store communication-related information, including:
Call recordings
Call transcripts
Voicemail messages
SMS/text message content
Appointment and scheduling details
Customer support communications

Technical Data

We may automatically collect certain technical information, including:
IP address
Browser type
Device information
Website usage data
Cookie and analytics data

1. How We Use Your Information

We may use your information to:
Provide AI-powered call answering, scheduling, and communication services
Respond to inquiries and customer support requests
Schedule, confirm, and manage appointments
Send service-related messages, including confirmations, reminders, and follow-ups
Improve our services, systems, and customer experience
Maintain internal business records
Comply with legal and regulatory obligations

1. Call Recording and Communications

Phone calls, voicemails, and other communications may be recorded or transcribed for purposes including:
Service delivery
Quality assurance
Training
System improvement
Operational documentation

By interacting with our services, you acknowledge and consent to such recording and transcription where permitted by law.

1. AI and Automated Processing

Our services may use artificial intelligence and automated systems to:
Answer calls
Process customer inquiries
Generate responses
Assist with scheduling and communication
Route or prioritize customer interactions

Interactions may be handled fully or partially by automated systems.

1. SMS and Messaging Consent

Users may opt in to receive customer care SMS messages from JUDY ASSISTANT LLC in the following ways:

1. Verbal Consent (Phone Call)
   During phone interactions, users may be explicitly asked whether they agree to receive text messages related to their request, including appointment confirmations, scheduling links, reminders, callback coordination, and follow-ups. SMS messages are sent only after the user provides clear verbal consent.
2. Website Form Consent
   Users may also opt in by submitting a form on our website at https://judyassistant.com/contact and checking the SMS consent checkbox. The website form disclosure explains that users agree to receive customer care text messages related to their inquiry, including appointment confirmations, scheduling links, reminders, and follow-ups.

Message frequency varies. Message and data rates may apply. Reply STOP to opt out. Reply HELP for help.

Consent to receive SMS messages is not required as a condition of purchasing any goods or services.

1. Sharing of Information

We do not sell personal information.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Text messaging originator opt-in data and consent will not be shared with any third parties, except with vendors and service providers that help us deliver our text messaging, calling, hosting, scheduling, analytics, and related customer care services.

We may share information with:
Service providers, such as cloud hosting providers, scheduling providers, analytics providers, and communications platforms like Twilio
Technology vendors that support our AI and automation systems
Professional advisors and legal authorities when required by law or to protect our rights

1. Data Retention

We retain personal information, call recordings, transcripts, messages, and other communications for as long as reasonably necessary to:
Provide services
Improve performance
Maintain business and legal records
Resolve disputes and enforce agreements

We may delete or anonymize data when it is no longer needed.

1. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no system or method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

1. Cookies and Tracking Technologies

We may use cookies and similar technologies to:
Improve website functionality
Understand website usage
Measure performance and traffic
Enhance user experience

You can control cookies through your browser settings.

1. Your Choices and Rights

Depending on applicable law, you may have the right to:
Request access to your personal information
Request correction of inaccurate information
Request deletion of your information
Opt out of certain communications

To opt out of SMS communications, reply STOP to any text message you receive from us. For help, reply HELP.

1. Third-Party Services

We may use third-party services to operate our business and provide our services. These third parties may collect, process, or store information on our behalf in accordance with their own terms and privacy policies.

1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date.

1. Contact Information

JUDY ASSISTANT LLC
Email: devon@judyassistant.com
Phone: (623) 294-1417
Website: https://judyassistant.com